What Data We Collect and Why We Hold It
When you create an account, we collect your name, email address, mobile number and login credentials. When you add a payment method — whether that's DANA, OVO or GoPay — we record the wallet identifier linked to your account so deposits and withdrawals route correctly. We
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do not store your full wallet PIN or password; that stays between you and your e-wallet provider. We also collect device data: browser type, operating system and session identifiers. This helps us detect unusual login patterns and keep your account from being accessed by someone else.
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If you contact our support team, the conversation log is retained so we can follow up accurately. Data collected through your use of the platform is processed for account management, fraud prevention and service improvement. We share information only where required by law or where our
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payment processors need it to complete a transaction. No data is sold to third parties for marketing. You can request a full export of the data we hold on your account by contacting us through the support channel. Retention periods vary by data type; account records
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are held for as long as your account remains active and for a further period as required under applicable local law.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.